Frequently asked questions

EZ File Drop lets you build a branded upload form and share it as a link, an embed, or a QR code. Anything people send through that form is delivered into the cloud storage you already use: Google Drive, Dropbox, OneDrive, SharePoint, Box, or your own FTP or SFTP server. You're not signing up for another place to keep your files. You're getting a front door to the storage you already have.

No, and that's the point. Anyone with your form link can upload without an EZ File Drop account, without a cloud storage account, and without signing in to anything at all. They open the link, drop in their files, and they're done. The connection to your cloud storage belongs to you, and the people sending you files never see it or touch it.

Yes. EZ File Drop delivers files into your existing cloud storage, so you need to connect at least one account before your first form can go live. Google Drive, Dropbox, OneDrive, SharePoint, Box, and FTP or SFTP servers are all supported on every plan, and you can connect as many as you want.

Yes. Your work saves automatically while you build, but saving and publishing are two different things. A new form stays in Draft until you hit Publish, and anyone who opens a Draft form's link sees a message telling them it isn't accepting submissions yet. The same applies to changes later on: once a form is live, your edits are saved right away but won't reach the people using the form until you publish your changes. See Form statuses.

Three ways, and you can use all of them for the same form. Every form gets its own share link you can send by email or text, a QR code for print and in-person situations, and an embed code that puts the form directly on your own website. The link and the QR code work on every plan; embedding is available on Business and Premium. See Share your form.

Yes, on the Business and Premium plans. Every form generates an embed code that works on WordPress, Webflow, Wix, Squarespace, and anywhere else that accepts HTML, so people fill out the form on your page instead of being sent somewhere else to do it. Embedding is turned off during the free trial, so it's the one thing to try after you pick a plan rather than before. See Embed a form on your website.

Yes, and there's no app for anyone to install. Forms work in any mobile browser, and people can upload straight from their camera roll or photo library. Photos and videos are sent at full original resolution, so they're delivered at the quality they were captured rather than compressed the way they would be over text or email. That difference is often the whole reason to use a form instead of asking people to email or text things over.

Yes. Every new account starts with a free 7-day trial on the Business plan, and all you need to sign up is an email address and a password. No credit card, and nothing bills automatically when the trial ends. The trial runs on 1 GB of upload bandwidth, trial forms carry a small line noting they're on a trial, and embedding is turned off until you pick a plan.

Whatever you need. The drag-and-drop builder gives you fields for name, email, phone, short and long text, numbers, dates, dropdowns, multiple choice, checkboxes, star ratings, an authorization checkbox for consent, and more. You can mark any field required or optional, add as many as you want, and drag them into whatever order makes sense. Every form response is stored with the submission, so you always know who sent what. See Add form fields.

Yes. Delete the default fields, leave the File Upload field on its own, and people can submit files without filling out anything else.

Yes, on the Business and Premium plans. You can add more than one File Upload field to a single form and give each one its own destination, which is how you'd send a signed contract to one folder and video files to another from the same submission. On Starter, a form has one File Upload field and one destination.

Yes, on the Business and Premium plans. Conditional logic shows or hides individual fields depending on earlier responses, so people only see the fields that actually apply to them. It's what keeps a form short for everyone even when you need different information from different kinds of clients. See Show or hide fields with conditional logic.

Yes, on the Business and Premium plans. Multi-page forms break a long list of fields into steps, so people see a few fields at a time instead of one long page. You can drag fields between pages while you're building, so it's easy to rebalance once you see how it reads. See Build a multi-page form.

Yes, and how far you can take it depends on your plan. Every plan includes the quick style settings: an accent color, a font, light or dark mode, and how rounded the corners are. Business and Premium open up the rest, including your own logo, full control over colors and fonts, styling on individual elements, and custom CSS. Those plans also let you save themes and color libraries, so once you've got a look you like you can apply it to a new form in one click instead of rebuilding it each time. See Style your form.

Not on the Business and Premium plans. Forms on Starter and during the free trial carry a small line noting they're powered by EZ File Drop, and it comes off automatically when you move to Business or Premium. There's no white-label add-on to buy and no setting to hunt for.

Yes, on every plan. The success screen has its own header and message, and both are fully editable, with formatting, links, and raw HTML if you want to go that far. You can pull in variables too, so the screen can name the person or tell them how many files came through. It matches your form's styling by default, and on Business and Premium you can style it separately.

Yes, on the Business and Premium plans. Turn on Redirect after submission and people go to your own thank-you page, scheduling link, or whatever comes next, instead of seeing the success screen. Use it when the next step lives on your site; if you only want to change the wording or the look of the confirmation, edit the success screen instead. Redirects don't require a custom domain. See Redirect uploaders after submission.

Kiosk Mode, on the Business and Premium plans, is for running one form on a shared device. After each submission the form clears itself and goes back to the start, so the next person doesn't see anything the last person entered. It's what you want on an iPad at an event check-in table or a trade show booth. See Turn on kiosk mode.

In the exact folder you choose when you set up the form, inside your own cloud storage account. Every submission to that form is delivered to that same folder, and the files are yours to keep.

Yes, on the Business and Premium plans. Dynamic file organization builds subfolders out of the form responses themselves, and it can use any field on the form. Collect a client name and you get a folder per client. Collect a project number, a shoot date, and a department and you can nest folders in that order. Because the structure comes from what people type, it keeps organizing itself as submissions come in rather than needing you to keep up with it. See Set up dynamic file organization.

No. When a submission matches a folder that already exists, the new files are added to that folder rather than creating a second one with the same name. Two submissions from the same client are delivered to the same client folder.

Yes, on the Business and Premium plans. You can add a prefix built from the form responses, or rename the file completely, so everything is delivered in a consistent scheme instead of whatever the sender happened to call it. A photo that left someone's phone as IMG_4471.jpg can be delivered as Meridian-Creative-2026-08-headshot.jpg. See Rename incoming files.

By default, any file type at all. Photos, video, audio, PDFs, spreadsheets, ZIP archives, design files: if it's a file, it'll upload. If you'd rather only accept certain formats, the Business and Premium plans let you limit which extensions are allowed, and you set that separately on each File Upload field. That means one form can accept only PDFs in the field where you collect a signed contract and only image files in the field where you collect photos. See Restrict file types and set upload limits.

5 GB per submission on Starter, and 25 GB per submission on Business and Premium. The cap covers the whole submission rather than each file, so it works out the same whether someone sends one large file or forty smaller ones. Uploaders see the limit on the form before they start, so nobody discovers it at the end of a long upload. If you need more than 25 GB at a time, ask and we'll raise it. The 25 GB ceiling is a deliberately conservative default that keeps uploads finishing reliably on ordinary connections, not a billing limit, so raising it costs nothing and doesn't change your monthly bandwidth. It does mean whoever's uploading needs a fast, stable connection to get a file that size through in one go.

Yes, on the Business and Premium plans, and you can get more specific than the form: limits are set on each File Upload field, so a single form can cap one field at 50 MB and leave another at the full 25 GB. Uploaders see whichever limit applies to the field they're using. It's worth setting on a form that should only ever be collecting a signed PDF, so one misfired 8 GB upload doesn't quietly eat a chunk of your month.

Yes. EZ File Drop handles UTF-8 throughout and supports more than 70 character sets, so accented letters, non-Latin scripts, and emoji come through unchanged in file names, form responses, and notification emails. The one place this doesn't apply is the form's own web address, which is limited to standard URL-safe characters.

Yes, on every plan. Switch on Save form data as text file and a plain text copy of that submission's responses is delivered into the destination folder next to the uploaded files. It means the context travels with the files, so whoever opens that folder in six months can see who sent them and what they said without coming back into EZ File Drop to look it up. See Save form data to a text file.

Yes. Once they're delivered they're normal files in your own cloud account, using that account's storage exactly like anything else you keep there. Your EZ File Drop plan governs how much you can upload each month, not how much you can store, so how much room you have is between you and Google, Dropbox, Microsoft, or Box.

Google Drive, Dropbox, OneDrive, SharePoint, Box, and FTP or SFTP servers, all on every plan. Each one has its own setup guide in the documentation.

Yes, on every plan, and there's no limit on how many. You might connect two separate Google Drive accounts, or a Drive account for one client and a Dropbox account for another, then pick the right destination on each form. Connections live at the account level, so once one is set up any of your forms can use it. See Connect multiple cloud accounts.

SharePoint Online, the version that comes with Microsoft 365. On-premises SharePoint Server isn't supported. See Connect SharePoint.

Almost always because your Microsoft 365 organization requires an administrator to approve third-party apps before anyone can connect them. It isn't a problem with your account or with EZ File Drop. Send the approval request to whoever handles IT and the connection goes through once they've granted consent.

No. The connection is yours, and the people using your form never touch it. Uploaders don't need a Google, Dropbox, Microsoft, or Box account, they don't need FTP credentials, and they don't sign in to anything at all.

Yes. You can choose any folder you have access to, including a shared drive or a shared folder your whole team can already see, and files are delivered there like any other upload. For anything a team relies on, that's usually the better setup, since it doesn't route client work through one person's personal folder.

Built-in file request tools are fine for a one-off ask. They drop everything into a single flat folder, with no branding, no context about who sent what, and no way to collect information alongside the files. EZ File Drop adds your branding, the form fields you define, automatic folder organization, file renaming, forms you can embed on your own site, and a searchable record of every submission you've ever received. Files are delivered to your own cloud account either way. The difference is everything around them.

Partly. The end of each form's share link is a slug that starts out matching the form's name, and you can edit that whenever you like. The account identifier earlier in the address is set when you sign up and can't be changed afterward. On Premium you can move the whole address onto a domain you own, so the form link is yours end to end. See Set up a custom domain.

Yes, on the Business and Premium plans. Copy the embed code, paste it into an HTML or embed block, and the form appears on your page with no coding involved. One thing to watch for: the free, Personal, and Premium tiers of WordPress.com strip out embed code, so you'll need either a WordPress.com Business plan or a self-hosted WordPress site. Squarespace, Wix, and Webflow all handle it without any trouble.

Yes, on the Premium plan. Custom domains put your share links and your notification emails on a domain you own, so a client sees something like uploads.yourcompany.com rather than anything with our name in it. See Set up a custom domain.

Every form has its own submissions inbox in your account, on every plan. Open a submission and you'll see the form responses that came with it alongside every file that person uploaded, including each file's name, type, and size, so you can check what came in without going to your cloud storage to look. You can sort and filter the inbox however you need. There's also a single search box that covers your whole account, so when you remember a client's name or part of a file name but not which form it came through, you can just search for it. See View and manage submissions.

Yes, on every plan. Submissions export to CSV, so you can open the whole record in a spreadsheet, hand it to a bookkeeper, or bring it into another system.

Views, QR code scans, submissions, conversion rate, traffic sources, devices, browsers, and operating systems, on every plan. The most useful part is the gap between views and submissions, because it tells you whether people are finding your form and giving up or never finding it at all. Those are two completely different problems with two completely different fixes. See Form insights.

Yes, on every plan, and you decide who. There are three separate groups you can notify: the person who just uploaded, your own team, and any other addresses you want to add, like a bookkeeper or a producer who doesn't use EZ File Drop. Each group gets its own message, so the confirmation your client receives can read completely differently from the alert that lands in your inbox. See Set up email notifications.

Yes, on the Business and Premium plans. You can replace the default templates with your own HTML, add your logo and branding, and drop in variables like the number of files, the form responses, and links to what was uploaded. Business and Premium can also set the reply-to address, so replies go wherever you want them rather than to whoever built the form. Sending from your own address instead of ours needs a custom domain, which is a Premium feature.

Yes, on the Business and Premium plans, and you set it up per form. As long as you've got a Google account connected under your cloud connections, you'll find a Save form data to a Google Sheet toggle on the form's setup page. Switch it on and you can either create a new Sheet right there or pick an existing one. Nothing syncs until you've done that, so it isn't something that happens automatically just because a Google account is connected. It also doesn't matter where the form's files are going: a form that delivers files to Dropbox can still write its responses to a Sheet. See Send form data to a Google Sheet.

Every upload is encrypted in transit with TLS, the same protection behind online banking, from the moment someone picks a file in their browser to the point it's delivered to your storage. There's more detail on the security page.

No. A file is held in encrypted temporary storage only for as long as the delivery takes, and that temporary copy is deleted about an hour after your cloud storage confirms it has the file. If a delivery fails, the file is kept a little longer so it can be retried automatically, and either way it's gone no later than 30 days, whether the delivery eventually succeeded or not. We're a delivery route rather than a storage service, and there's no archive of your files sitting on our side.

Through OAuth2 for Google Drive, Dropbox, OneDrive, SharePoint, and Box, which is the standard way to authorize an app without handing over your password. We never see or store your cloud password, and you can disconnect any account whenever you want. FTP and SFTP servers work differently because they don't use OAuth, so those credentials are stored encrypted instead.

Yes, on the Business and Premium plans. Set a password on a form and anyone opening the link has to enter it before they can see or submit anything, which matters when a link might get forwarded past the people you meant to reach. It's there to control who gets in, so share it the way you'd share any other password. See Password-protect a form.

Yes, on every plan. CAPTCHA is available on every form and it's off by default, so you switch it on under Security & Limits when a form is public enough to start attracting automated junk. A form you only ever send to named clients usually doesn't need it. A form linked from your website often does.

Yes, on the Business and Premium plans, and three different ways. You can schedule a form to start accepting submissions at a future date and time, set a date and time when it stops, or have it close automatically once it hits a set number of submissions. Anyone who arrives outside that window gets a message explaining the form isn't open rather than a broken page. See Schedule a form to open and close.

Yes, on every plan. You can protect your EZ File Drop account login with an authenticator app like Google Authenticator, Authy, or 1Password. It applies to your own EZ File Drop account and has no effect on the people uploading, who never sign in to anything.

No. A form is a way to send you files, not a way to look at them, so once someone submits they can't see their own upload or anyone else's.

Yes, on the Business and Premium plans, up to 20 users. Starter is a single-user plan. See Manage users.

Your private workspace holds forms only you can see. The team workspace holds forms the whole team can find, open, and work on together. See Private and team workspaces.

Yes, in both directions. A form you built privately can be moved into the team workspace once you want other teammates to have shared access to it, and a team form can be moved back into your private workspace if it needs to come off the shared list. See Move a form between workspaces.

Two: Team Owner and Team Member. Owners handle billing and add or remove users, and you can have more than one owner so the account isn't tied to a single person. Everything beyond that is controlled form by form rather than by role, so being a Member doesn't limit what upload form permission someone can be given access to.

Yes, form by form. For any form in the team workspace, you can give each person one of three access levels: no access, viewer, or editor. Viewers can open the form and see everything, including its submissions and insights, but can't change anything. Editors can change the form and manage its notifications and submissions. So someone can be allowed to read submissions on a client form without being able to alter the form itself. Changing one person's access on one form leaves everyone else's alone. See Set form permissions.

The cloud storage account belonging to whoever set that form's destination, which isn't always the person who created the form. Every teammate connects their own cloud accounts, and file uploads are delivered to whichever connected account is selected in its destination settings. It's worth checking on shared forms, because a form your colleague built is probably delivering into your colleague's storage rather than yours. For anything the whole team depends on, a shared team folder is probably the best upload destination.

You'll be asked to deal with their forms before the removal is completed. For each form they own in the team workspace, you either reassign it to someone else or delete it. Reassigned forms move to the new owner, go back to Draft, and need a new upload destination and a fresh publish, because the original upload destination pointed at the departing person's cloud account. Anything sitting in their private workspace is deleted along with its submissions, so if there's a form or a record in there you need, reassign or export it first. See Remove a user and reassign forms.

Yes. One monthly allowance covers the whole team rather than being divided up per person, so a heavy month on one project doesn't leave everyone else stuck. Anyone on the team can check current usage, and team owners can also see it broken down by team member. See How bandwidth works.

Yes, on the Business and Premium plans. A new submission on a form you choose can trigger a Zap, which is how you'd get submission data into a CRM, a project management tool, or a Slack channel without writing any code. It works as a trigger only: Zapier can react to what comes in, but it can't reach back into EZ File Drop to create or change forms. See Use Zapier with EZ File Drop.

Yes, on the Business and Premium plans. When a submission finishes, EZ File Drop posts to a URL you choose with the form name and ID, the submission ID, the form responses, the number of files, the total upload size, a timestamp, and whether the delivery succeeded or failed. It fires on failures as well as successes, which makes it a reasonable way to keep an eye on things if you're running something business-critical. See Use webhooks.

Yes, on the Business and Premium plans. Adding query parameters to a form link lets you pre-fill fields or carry a value through with the submission, like a client ID, a campaign name, or which email the link came from. It's the usual way to send one form to a hundred people and still know exactly who each submission came from. See Pre-fill forms with URL query parameters.

Yes, on the Business and Premium plans. A hidden field records a value the person uploading never sees, like an internal reference number or a source tag set through the link, and stores it with the submission alongside everything else. It's useful for tracking, and for keeping your own bookkeeping out of the form the client actually looks at.

There's no public API at the moment. For most of what people want an API for, webhooks and Zapier cover it, since both can push submission data into another system the moment an upload finishes. If you've got something specific in mind, get in touch and tell us what you're trying to build.

There are three plans, Starter, Business, and Premium, and each can be billed monthly or annually, with annual working out cheaper per month on all three. Current rates are on the pricing page, which also lays out what's included on each plan side by side.

Yes. All you need to sign up is an email address and a password. We don't ask for payment information until you choose a plan, and nothing bills automatically when the trial ends.

Seven days on the Business plan, so you can build the way you actually would before you decide. Three things are different during the trial. You get 1 GB of upload bandwidth rather than the full 100 GB, which is plenty for building real forms and running test submissions through them. Trial forms carry a small line noting they're running on a free trial. And embedding is turned off, so share a test form with its link or QR code rather than putting it on your site. If the trial ends and you haven't picked a plan, your forms go back to Draft and stop accepting submissions, but nothing is deleted: choose a plan and everything you built comes right back.

Annual billing is paid up front for the year and works out cheaper per month than paying month to month, on every plan. You can move between monthly and annual whenever you want. Both rates are on the pricing page.

5 GB a month on Starter, 100 GB on Business, and 1 TB on Premium, shared across your whole team. This is an allowance for how much moves through EZ File Drop in a month, and it's a separate thing from the size cap on any single submission. It has nothing to do with how much you can store, since the files are delivered into your own cloud account.

Your forms keep working. You're never paused, throttled, or cut off for going over; extra bandwidth is billed at $15 per 50 GB block. If you're going over most months, the next plan up usually costs less than the overage, so it's worth comparing on the pricing page before you settle in.

Yes. An email goes out when your team hits 80% of the monthly allowance, and again at 100%. Anyone on the team can also check current usage in the app whenever they want, so it doesn't have to come as a surprise. See How bandwidth works.

Yes, whenever you like. Upgrades take effect immediately, so a feature you need is available as soon as you've paid for it. Downgrades wait until the end of your current billing period, so you keep what you've already paid for. See Manage your subscription.

Starter is a single-user plan, so a downgrade from Business or Premium has real consequences and they're worth reading before you commit. Everything above Starter stops working on your existing forms, embeds included, and your custom styling is hidden rather than deleted, so it all comes back if you upgrade again later. Your team also drops to one user, and that part isn't reversible: forms sitting in the other members' private workspaces are permanently deleted, while their team-workspace forms move to the remaining user, go back to Draft, and need a new upload destination and a republish. Export anything you need and reassign anything worth keeping before the change takes effect at the end of the billing period.

Your account keeps working through the end of the billing period you've already paid for. After that your forms stop accepting uploads and are set back to Draft. Nothing is deleted, though: your forms, their settings, and your whole submission history all stay in your account, so resubscribing is a matter of publishing your forms again rather than rebuilding them. If you'd rather leave nothing behind, you can delete your account outright from your settings. See Cancel your subscription.

Twenty is the current maximum on Business and Premium. If you need more than that, get in touch and tell us what you're working with.

There are two unrelated reasons, and the message tells you which one you're dealing with. If it says the form isn't accepting submissions yet, the form is still in Draft and needs publishing. If the message mentions a date, the form is published but scheduled, so it's either waiting for its start time or already past its cut-off, and you can change either one in the form's settings. See Form statuses and Schedule a form to open and close.

Three things do that. A free trial ending without a plan selected, and a cancelled subscription reaching the end of its billing period, both set your published forms back to Draft. The third is narrower: when a downgrade removes team members, any shared form that gets reassigned to someone else is set back to Draft too, because its destination pointed at the departing person's cloud account. Nothing is deleted in any of these cases. The form, its styling, and its submission history are all still there, and it can be published again once the account is on a plan that supports what the form is doing.

EZ File Drop retries automatically, several times with a growing gap between attempts, and that clears most failures without you having to do anything. There are two situations retries can't fix: a cloud account that's been disconnected or needs re-authorizing, and a destination folder that's been moved, renamed, or deleted. If a submission is still showing as failed, reconnect the account or check the form's upload destination. See Fix upload errors.